A broken socket, a failing air conditioner, water leaking through the ceiling — and twenty people cannot work. In an office, every fault multiplies by the number of employees. Handyman24 serves offices and coworking spaces in Warsaw the same day, in the evenings, and on weekends — because a breakdown cannot wait until Monday.

or leave a B2B request — we’ll call back the same day.

Broken socket × 20 employees = lost hours

One dead socket next to a desk is no big deal — until you add a failed patch cable, a blown bulb above the meeting table, and a door with a jamming lock before every conference call. Each issue on its own looks minor. Together they add up to dozens of lost minutes per day per employee and a growing frustration that shows in the office atmosphere.

In an office environment, a technical fault does not affect one person. It hits the entire open-plan floor, the whole meeting room, a full storey. This is why response time from a service provider carries a completely different weight here than in a private flat. Handyman24 understands this: we respond on the day of your call, schedule the visit around your office hours, and carry out the work when it least disrupts your team — in the evening or at the weekend.

B2B contract for offices — retainer and SLA

One-off jobs are fine for occasional faults. But if you manage an office or a coworking space, you need more: a regular contractor who knows the building, answers the phone, and shows up when needed. That is why we offer retainer agreements with clearly defined SLA terms.

Retainer tiers

We tailor the retainer scope to the size of the office and its intensity of use. Each tier is a monthly subscription with priority handling of requests, a job completion report, and a VAT invoice for every visit.

Basic — starter package

The Basic package is designed for smaller offices and coworking spaces that need technical support a few times a month. The subscription covers a next-business-day response, a service visit, and resolution of standard faults: electrical, joinery, and plumbing. A good starting point for an office that wants to stop searching for a contractor every time something breaks.

Standard — most common

The Standard package suits offices with several dozen workstations or coworking spaces with rotating tenants. We guarantee same-business-day response and regular scheduled visits included in the monthly fee. Scope covers electrical, furniture, joinery, and minor plumbing. The engineer knows the building and its systems — no time wasted finding their way around.

Premium — full coverage

The Premium package is designed for large office buildings, sizable coworking centres, and multi-storey properties. Included: priority visits on the day of the request, evening availability, handling of emergency faults outside standard hours without additional charges on top of the subscription, full job reports, and a dedicated account manager. One call — everything moves forward.

SLA response windows

Response time is not a marketing slogan — it is a concrete hour by which you can expect the engineer. On the Basic plan we confirm the request and schedule the visit by the next business day. On the Standard plan — the same business day. On the Premium plan — priority, with the option of an evening callout.

For offices in Wola and Śródmieście, travel time is usually very short — our operations base is in central Warsaw. Properties in other districts such as Mokotów are covered the same day or the next business day depending on the package.

Emergency and after-hours

Some emergencies cannot wait until morning. A flooded server room, a faulty electric lock, a burnt-out emergency light — situations where you need someone here and now. On the Premium plan, such requests are handled with priority, including evenings and weekends, with no surcharge on top of the subscription. On Basic and Standard plans, evening service is available with a supplement that is always agreed upfront — no surprises.

What we fix in offices — full scope

An office is a complex organism: electrical installation, furniture, partitions, restrooms, locks, lighting, equipment mounted on walls. We cover every one of these elements — you do not need a separate electrician, a separate joiner, and yet another plumber.

Electrics and UPS/network

Replacing sockets and switches, installing power strips and extension cables, repairing office and emergency lighting, fitting LED fixtures, assisting with UPS connections and server room power organisation. We make sure every workstation has reliable power and that the meeting room looks exactly as it should before an important presentation.

Furniture and partitions

Assembly and disassembly of office furniture, repairing hinges and drawer runners, adjusting cabinet doors, installing system partitions, finishing touches after a relocation. Staff changes and layout reconfigurations are a daily reality in offices — we are ready to respond flexibly to any reorganisation of space.

Plumbing in restrooms

Fixing dripping taps and cisterns, replacing washers and mixer taps, clearing blocked drains, fitting bathroom accessories — holders, soap dispensers, mirrors. The office restroom is something employees assess in very concrete terms. A functional, well-maintained washroom is part of the company culture.

Evening and weekend service — without disrupting work

The fundamental principle of office servicing: the best engineer visit is the one nobody noticed during working hours. In, done, out — and everything works in the morning. That is why we carry out most of our office jobs in the evening (after 18:00) or at the weekend, when the office is empty or working with a reduced team.

This is especially important for noisier tasks — drilling, fitting partitions, replacing light fittings. Nobody wants the sound of repairs accompanying a client video call. We plan the work schedule around your meeting calendar and avoid hours that would be disruptive to employees.

Evening and weekend service is available as part of the Premium and Standard subscription packages. On the Basic plan it is available by prior arrangement with a supplement that is always stated upfront.

Case study — IT room on Wola

Client: a coworking centre near Rondo Daszyńskiego in Wola, four floors, over two hundred workstations. Problem: a power failure in one of the server rooms on a Friday evening — several sockets stopped working, the UPS was showing an error, and half the tenants could not work remotely over the weekend.

The request came in at 19:30. The engineer was on site before 21:00. Diagnosis: blown fuses and a loose connection on a power strip. The repair took an hour and a half. By 22:30 everything was working and tenants were back online — with no interruption for the rest of the weekend. On Monday the client signed a Standard retainer contract. That is precisely when the decision for ongoing partnership is made — not from a price list, but from how we respond in a crisis.

FAQ for office managers and facility managers

Do you sign an SLA with a guaranteed response time?

Yes. Under the Standard and Premium subscription packages we offer a written SLA with defined response windows. The agreement covers the scope of services, the process for submitting requests, the guaranteed response time, and the terms for out-of-hours service. Documentation can be adapted to the requirements of your legal department or management.

How do we report faults — email, phone, app?

We prefer a phone call () for urgent emergencies — it is the fastest route. For planned and routine requests, the B2B form is available. Subscription clients receive a dedicated account manager number — one point of contact for the entire property.

Do you issue VAT invoices and job completion reports?

Always. Every completed job ends with a handover report (scope, time, materials) and a VAT invoice issued in the company’s name. Documentation meets accounting requirements and can be tailored to internal reporting needs.

Do you cover offices with multiple locations?

Yes. For office networks and companies with several sites across Warsaw we offer coordination through a single account manager. One phone number, one contact, one SLA — regardless of how many addresses we cover.

What is the warranty on completed work?

Thirty days on every job. If anything is not working properly after our visit we return and correct it at no charge. No arguments, no additional estimates. This is our standard warranty, applying equally to one-off jobs and subscription arrangements.

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Need ongoing technical maintenance for your office? or leave a B2B request — we’ll call back the same day.

30-day warranty · VAT invoice · Evening and weekend service · SLA · 5.0 Google

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Keywords: office maintenance Warsaw · B2B technical service Warsaw · office retainer contract Warsaw · after-hours office repair