3.2.4
How do I file a complaint about the platform?
In short Through “Help” or at info@handyman24.eu. You'll get the reply by e-mail or in the “My requests” tab.
Write through “Help” or to info@handyman24.eu. We reply within 14 days of receiving the complaint, by e-mail or in the “My requests” tab.
What it can be about
Our services: how the platform works, the HandyCoin Account, commission or moderation decisions.
- Describe what the complaint is about.
- Give the job, contract or request number, if you have one.
- Send it through “Help” or by e-mail.
A complaint about a professional’s work
The professional is responsible for the work, so a complaint about it goes to them. A completed contract has a “File a complaint” button: it reopens the conversation with the professional and notifies you both.
Account restriction
If you want to challenge an account restriction, file an appeal. How to do it is described in Appendix 5, § 6.
Out-of-court disputes
A consumer can get help from a municipal or district consumer ombudsman, the provincial inspector of the Inspekcja Handlowa (Trade Inspection) or a permanent consumer arbitration court. You’ll find the list at polubowne.uokik.gov.pl.
