How do I use the platform safely?

We never ask for your password, SMS code or card details: not in a message, not by e-mail, not by phone. Nor do we ask for payment for a professional’s work to a “Platform account”. You pay the professional directly. A request like that is a fraud attempt. Report it with the “Report” button next to the message.

What to watch out for

• Don’t open links or files from people you don’t know.
• Don’t pay in advance for work you haven’t agreed on yet.
• Your password stays with you, and you don’t share your account with anyone.
• Talk in the app. We show the other side’s phone number and surname only after a professional is chosen; before that, we hide them in the text automatically.

When something’s wrong

• You can block someone you don’t want to talk to.
• Report a hacked account straight away through “Help”, topic “Account hacked or money taken”.
• Report threats or a dangerous situation at the work site through “Help” as well, choosing the matching topic. We check urgent cases every day, weekends included.

If someone is in danger, call 112 first.