2.4.3
How do I reply to a review or report it?
In short You can reply publicly to each review once, within 30 days. A review that breaks the rules can be reported, and a staff member checks it.
You can reply publicly to a review about you once, within 30 days. You can’t edit someone else’s review.
When to report a review
Report it with the “Report” button. A staff member hides a review only if checking shows that:
- it contains personal data or offensive content;
- forcing of the review has been proven by the conversation on the platform;
- the job was fake;
- the review concerns a different contract from the one it was left under.
We usually handle a report within 48 hours. We tell the author and you about the decision and the reasons for it.
What we won’t do
We don’t hide a review just because it’s negative, and we don’t enter into any arrangements about it.
What you must not do
You can ask a client for a review once. You must not offer a benefit for a review or for changing it, or make the handover of the work or a price reduction depend on it. These are violations with the highest weight.
