3.1.2
How do I delete my account and my data?
In short You can delete your account in the settings or at app.handyman24.eu/account/delete. Deletion happens after 14 days, and until then you can cancel it.
Go to your account settings or to app.handyman24.eu/account/delete. The account is deleted after 14 days. During that time you can reverse the decision with one button, and we’ll send an e-mail to the account address.
When an account can’t be deleted
While a contract, a dispute or an open request is in progress, and while there are funds on the HandyCoin Account. The platform will show exactly what needs closing first.
What goes and what stays
We delete your name, e-mail, phone number, photo and contact book. Jobs, messages and reviews stay with the other side, but without your details: in their place it says “Deleted user”.
Some things we have to keep longer:
- accounting documents and DAC7 data,
- proof that you accepted the Terms of Service,
- the activity log, no longer linked to you,
- after a block for a serious violation: hashes of identifiers that prevent a new account being created.
If a dispute, complaint or proceedings by an authority are ongoing, we delete the data needed for that case only after it ends.
Other data rights
You can ask for a copy of your data, its correction or restriction of processing. Write through “Help” or to info@handyman24.eu with the subject “Personal data”. We reply within a month. The details are in the Privacy Policy.
