2.3.4
When do I get my commission back?
In short When a contract is cancelled. We usually propose a full refund to your HandyCoin Account, and in a few situations we review the case by hand.
When a contract is cancelled. We then prepare a refund request and, as a rule, propose the full amount. The request is checked by two different people, and once they approve it, the funds go back to your HandyCoin Account.
When we review by hand
We don’t propose a refund automatically if, in the last 30 days:
- the same client and professional have already cancelled a contract together;
- you’ve received at least 3 refunds;
- the client has cancelled at least 3 contracts;
- or there are already “before” or “after” photos at the time of cancellation.
We then look at the pair’s history, the conversation and the photos, usually within 24 hours. The decision is a full refund, a partial refund or no refund, always with reasons.
Other cases
- You cancel because the client isn’t responding and there are no photos yet: the first such refund within 30 days is always granted.
- A dispute is open: the refund waits, and the outcome of the dispute decides it.
- The scope was reduced: part of the commission comes back in proportion.
- Commission paid from a bonus comes back as a bonus.
- A complaint after the contract is confirmed doesn’t lead to a refund.
