How do violations and account restrictions work?

Each violation has a weight: 1, 3 or 10. We add up the weights from the last 180 days, and the total sets your account status. We don’t impose financial penalties.

Examples

• Weight 1: cancelling for a reason on your side, not turning up without notice, not arriving after accepting an urgent job.
• Weight 3: repeatedly raising the price on site, defective work confirmed after a complaint, repeated attempts to get around the hiding of contact details before the choice.
• Weight 10: bypassing the platform, forcing or buying reviews, fake contracts, forged documents.

The only weight we assign automatically is weight 1 for a cancellation where you yourself gave a reason on your side. Everything else is assigned by a staff member after checking the facts.

Levels

• 0–2: all in order.
• 3–5: you get a notification of what was assigned and how to improve. No restrictions.
• 6–9: restrictions for 14 days, and your offers are shown lower. A staff member may also raise your commission by no more than 5 percentage points, never above 30% in total.
• 10 or more: blocked for 7 days, and you can’t send offers.

How weights expire

Each weight expires after 180 days. Every 5 confirmed contracts without new violations remove 1 point early (except weight 10). You can see everything in the “Account status” tab.

Appeal

You have 30 days from the notification: use the “Appeal” button or “Help” with the topic “I am blocked or restricted”, also without logging in. A human reviews it, usually within 3 working days.